inDrive Support

Please download it at: For iOS: https://apps.apple.com/app/inDrive/id780125801 For Android: https://play.google.com/store/apps/details?id=sinet.startup.inDriver After downloading: 1. Open the app 2. Switch to Driver Mode 3. Upload your documents 4. You're ready to start!

To register your car with inDrive you need to upload the following documents: Required Documents: 1. Photograph of the applicant (your photo) 2. Photograph of the car 3. Registration certificate of car 4. Taxi permit 5. Police verification 6. Driving license 7. Aadhar card 8. Selfie with driving license / aadhar card Steps to upload: 1. Open inDrive app in Driver mode 2. Go to Documents section 3. Upload each document clearly 4. Follow the prompts on the app 5. Wait for verification If you have any further inquiry, you are free to contact us at support@inDrive.com or the app support. Thanks for writing to us.

If you want to change your mobile number then please send us: 1. Your existing registered mobile number 2. Your new mobile number 3. Latest selfie holding your driving license (for identity verification) How to submit: 1. Go to: https://indrive.com/en/contacts/support/ 2. Fill out the change number form 3. Attach your selfie with license 4. Submit Our team will verify and update your number within 24-48 hours.

How to change your car information: 1. Open inDrive app 2. In the left menu, go to your profile by tapping on your photo 3. From there you can change your profile and car information: - Car brand (Toyota, Honda, etc.) - Car model - Car color - License plate number - Year of manufacture 4. Save changes If the system asks for verification: 1. Submit new car documents 2. Upload clear photos of your car and license plate 3. Wait for verification (24-48 hours) 4. You'll get email confirmation

If you lost an item in a ride, please share the following information: 1. Phone Number used for ride booking 2. The date and route of your journey 3. Description of the item you left How to report: 1. Go to: https://indrive.com/en/contacts/support/ 2. Fill out the Lost Item form 3. Provide the information above 4. Submit We will contact the driver and contact you as soon as possible. What happens: - We contact the driver who had the last ride - Driver checks their vehicle - If found, driver contacts you to return it - You can arrange pickup or delivery with driver

How to get refund when passenger doesn't show up: Step-by-step: 1. Tap the "I've arrived" button when you reach pickup location 2. If the passenger is not there for 5 minutes, cancel the order 3. Select "Passenger didn't show up" as the cancellation reason When do you get the refund: - Usually drivers get the refund in app-balance in 8 hours - You can then withdraw to your bank Manual Refund (one-time only): - If you've already completed the ride without using the above steps - Submit manual refund request through app - Choose correct tag: "Passenger didn't show up" - Note: Manual commission refund can only be done ONCE Important: - Always tap "I've arrived" to start the 5-minute timer - This is how we know you were really there - In the future, please tap "I've arrived" button then wait 5 minutes - If passenger no-shows, this ensures automatic refund

What to do when passenger doesn't pay: First, check payment status: 1. Go to your ride history 2. Find the unpaid ride 3. Check if payment shows as "pending" The payment process: - Passenger has time to pay - Money goes to your app wallet - You can withdraw to your bank - Payment usually takes 8-24 hours to appear If payment is NOT received: 1. Go to: https://indrive.com/en/contacts/support/ 2. Report the unpaid ride with: - Ride ID - Date of ride - Amount owed - Screenshot of unpaid ride 3. Submit complaint What we do: - Contact the passenger requesting payment - Send payment reminders - If they don't pay, we may compensate you - Their account may be restricted Timeline: - Day 1: Payment should appear - Day 2: You can withdraw - After 48 hours: We investigate - Within 7 days: Issue resolved

How to top up balance: Steps: 1. Click on the Wallet button (in side menu or lower right corner) - You'll see your current balance and refund information 2. Click "Top up" 3. Copy your inDrive registered number 4. Click on "Top up via Khalti Pay" button 5. Open your Khalti Pay app 6. Scroll down and find the inDrive logo 7. Tap on the logo and enter your inDrive registered number 8. Enter an amount (at least 100 NPR) 9. Complete the payment If you don't have a Khalti Pay account yet: - Watch video instructions: https://youtu.be/jaUDNRHIaj8?feature=shared - Create an account following the steps - Then complete the top-up process After payment: - Money appears in your wallet immediately - You can start earning

For a refund to a bank account, please provide the following information: Required documents: 1. A filled and signed application form stating the reason for the refund 2. A selfie with your driving license for identity proof 3. Bank card details 4. Bank statement (including the SWIFT code) Important - SWIFT Code: - Find it on your bank's website - Or on your bank statement - If using online bank, log into your digital account - Make sure SWIFT code has 8 or 11 characters - Copy carefully How to submit: 1. Go to: https://indrive.com/contacts/support 2. Fill the withdrawal form 3. Attach all required documents 4. Submit Processing: - Our team processes withdrawals within 5-7 business days - Money transfers to your bank account - You'll receive confirmation email

How to fix incorrect geolocation display: First, check your smartphone settings: Settings > Applications > inDrive > Permissions > GPS must be enabled Quick GPS Restart: 1. Settings > Geolocation > Turn OFF 2. Restart the smartphone 3. Settings > Geolocation > Turn ON 4. Run inDrive Detailed steps for Android: 1. Open Settings 2. Go to Apps & notifications 3. Find "inDrive" app 4. Tap Permissions 5. Find "Location" 6. Make sure it says "Allow" 7. Close Settings and open inDrive again For iPhone: 1. Open Settings 2. Scroll to inDrive 3. Tap Location 4. Select "While Using" 5. Close Settings and open inDrive If still not working: - Try switching between WiFi and mobile data - Go outside for better GPS signal - Try in a different location - Restart your phone completely

Recent app changes: We have made some changes in the app. Ride requests that are not active anymore or are already accepted by someone will no longer be visible on your app. Only rides that are active and near you will be visible and you will be able to accept them. Why you're not getting requests: - There is no problem with your application - It's just a matter of supply and demand - Too many drivers at your location - Low passenger demand in your area - Wrong time of day What to do: - Please be patient, ride requests are coming - Do not stand and wait for orders - Move around and search for orders - Be near places that are known to have a large presence of people Better locations: - Shopping centers - Office areas - Transport hubs (bus/train stations) - Hospitals - Restaurants - Hotels Better times: - Morning rush (6-9 AM) - Evening rush (4-8 PM) - Weekends - Late nights Remember: - Supply and demand is normal - Movement helps more than waiting - Accept only profitable rides - Quality over quantity

How to enable ride request notifications: Steps: 1. While in Driver mode, make sure you are on the main screen - Tap menu, then "City" 2. Tap the settings button on the top right of the screen (shaped like a gear) 3. Look for "New ride request notifications" setting and make sure that it is turned on Additional checks: - Check phone is not on silent mode - Check notification volume is turned up - Make sure inDrive has permission for notifications - Restart the app if notifications still not working For Android: 1. Open Settings 2. Go to Apps & notifications 3. Find inDrive 4. Select Notifications 5. Turn on Sound 6. Check volume level For iPhone: 1. Open Settings 2. Go to Notifications 3. Find inDrive 4. Turn on notifications 5. Check sound is enabled

How pricing works: Important: We at inDrive do not decide the fare of the ride. The fare is proposed by the passenger and the driver accepts the fare only if he considers it appropriate. What this means: - All ride requests will be shown in your profile - YOU choose which rides to accept - You can decline orders that are not suitable for you - You are NEVER forced to accept any ride - Your earnings are in YOUR control How to make more money: Accept only profitable rides: 1. Look at each offer 2. Check distance and payment 3. Only accept rides that pay well 4. Decline rides that don't pay enough Work at right times: - Prices are usually higher during peak hours - Morning and evening rush = better pay - Weekends = better pay - Bad weather = better pay Move to good locations: - Busy areas have more offers - More offers = pick the best ones - Shopping areas = high demand - Office areas = high demand - Transport hubs = high demand Important: - Please do not cancel the orders after accepting them - Accept only what you intend to complete - Your ratings affect your future ride offers

Why we don't allow third-party apps: Problems they cause: 1. This introduces inequality in the possibility of taking orders 2. Such tools provide third parties access to your personal information 3. Such tools provide third parties access to your payment information 4. Violates our terms of service What is an auto-clicker: An autoclicker is an application that performs a series of actions for you in the application. For example, automatically taking orders. How to disable auto-clickers: Steps: 1. Open your device settings 2. Tap Apps & notifications – Show all apps 3. Scroll down the list and select "Play Store" 4. Click Storage 5. Click "Clear cache" 6. Select "Erase Data" 7. Open the Play Store and try downloading the app again Why you don't need them: - Accepting rides manually takes only seconds - You get to choose which rides to accept - You control your income quality - Your account stays safe - No risk of permanent ban Important: - inDrive does not encourage the use of such services - Always accept rides manually - Keep your account secure

How to troubleshoot internet issues: Quick fixes: 1. Restart the inDrive application 2. Restart the internet on your device 3. Change the internet connection - Try mobile data instead of WiFi - Or try WiFi instead of mobile data Detailed steps: Go to application settings on your phone: 1. Open Settings 2. Go to Apps (or Applications) 3. Search for "InDrive" app 4. Go to Storage 5. Click "Clear data" or "Clear cache" Additional troubleshooting: 1. Search for the InDrive app 2. Go to storage 3. Click "Clear cache" 4. Restart the application Still having issues? - Check if your internet plan is active - Check data balance if on mobile - Try in a different location - Contact your internet provider - Restart your router if using WiFi

How to request for a ride (For Passengers): Steps: 1. Go to "BIKE/CAR" through the side menu or the main order form 2. Fill out the order form with pickup and drop-off locations 3. Expect offers from drivers (you will receive notifications) 4. Review the offers from different drivers and choose the one that suits you 5. Contact the driver for details 6. Complete the trip at the end of your arrival at point B Have a nice trip! This helps you understand: - Why passengers might not show up - Why they might cancel - Why they might ask questions - How to provide better service to them

If your courier order is stuck: Important: Please note that you must be present at the place where the trip ends. Steps to complete or cancel: 1. Click on the "Order Problems" button - This is in the order details 2. Then click on "The request could not be completed" - This opens your options 3. Your options: - Complete the order (if you delivered) - Cancel the order (if you couldn't deliver) 4. Provide your reason and submit How to complete courier rides (driver): Dear user, kindly follow these steps and you'll be able to complete or cancel your order: - Please note that you must be present at the place where the trip ends and follow the following: - Click on the Order Problems button - Then click on the request could not be completed - Complete the order or cancel the order Important points: - You must be AT the delivery location - Take photo if relevant - Honest communication is required

How to claim insurance: If you face any accidents: How to submit claim: Email us at https://indrive.com/contacts/support with the following: Required documents: 1. Police report 2. Hospital reports (if injured) 3. Ride details (from app) 4. Your contact information 5. Photos of damage (if applicable) 6. Witness information (if available) What to include in email: - Date and time of accident - Location of accident - Other vehicles/people involved - Detailed description of what happened - Your injuries (if any) - Damage to your vehicle Processing: - Our team will contact you - We'll review your claim - We'll ask for additional info if needed - We'll process your claim - We'll provide compensation Important: - Report immediately after accident - Keep all documents - Be honest in claim - Follow up with our team

To delete your account: You need to send a formal request email to: https://indrive.com/en/contacts/support/ What to write: "I, [Your Full Name], driver's license number [Your License Number], phone number [Your Phone with country code], hereby withdraw my consent to the processing of my personal data by the inDrive service." How to submit: 1. Go to: https://indrive.com/en/contacts/support/ 2. Fill out the form 3. Enter your registered mobile number 4. Enter your personal email address 5. In the message, paste the withdrawal text with your details 6. Submit Processing: - Our team will verify your identity - We'll process your request - We'll delete your data - We'll confirm deletion - Usually takes 10-15 business days What happens after deletion: - Your account will be closed - Your data will be deleted - You won't be able to log in - You'll lose access to your earnings Before deleting: - Withdraw all your balance - Complete or cancel pending orders - Make sure you won't need earnings Important: - This is permanent - Data will be deleted - You'll need to re-register if returning - All history will be gone